In Touch Uruguay Publucidad

The product arrived in perfect condition and within the agreed timeframe. What I didn't like was that I chose to pick up my purchase at their offices, and they gave me a different opening time than what they actually have. They made me wait 15 minutes outside; they don't have a proper waiting area. Furthermore, when I arrived, there was a sign on the door saying that before entering, you have to send your order number via WhatsApp, and after that, they'll send you a message letting you know. If you don't have mobile data to send the message, you're out of luck because there's not even a doorbell to speak to anyone. The delivery process was not satisfactory.

Tiendamia is having problems with packages; they don't know where they are, they send you from one place to another without being clear. I'm still waiting for the package I bought, and nobody knows anything. The worst part is that they must have it in the warehouse, and they take forever to tell you if they actually have it or not, wasting the customer's time and money.

It's been a week now that I've been waiting for my package from Tienda Mía, which was supposed to have arrived in the country, and I haven't received any response from anyone. There's no way to contact them and get any confirmation. The problem isn't the delay itself, but that they don't even tell you the reason. In the end, it arrived from the United States faster than they deliver it here. I raised the rating because of the response, but Tienda Mía still doesn't respond in a timely manner. Tomorrow is Friday, and I hope I can pick it up; otherwise, I'll end up waiting more than a week for my product, when the customs process supposedly takes 24 hours. Regards.