LÍNEA GRÁFICA - Shopify Plus Partner | Prestashop Partner

I do not recommend this agency at all. My company hired their services and the experience was disappointing. They spend endless hours on unnecessary tasks, generating high costs, but they fail to solve the real problems. They just hang up on the hours they spent, with no transparency regarding the development work. The most worrying thing is that they take no responsibility for the results and, in the end, evade any kind of accountability. If you value your time and money, I recommend looking elsewhere.

I've known Linea Gráfica for over a decade, and I can say they've been a key part of my online business's evolution. We started back in 2012 with a store built on OsCommerce, when eCommerce was still in its infancy compared to today. At that time, they helped me set everything up from scratch, and even then, they stood out for their professionalism, approachability, and how well they explained everything, even to someone who wasn't very tech-savvy, like me. A few years later, we decided to migrate the store to PrestaShop to have more options and improve the design, and I relied on them again. The migration was quite smooth; they advised me every step of the way, adapted the design to our needs, and got the store working perfectly. During the years we used PrestaShop, they were always there for updates, resolving issues, implementing improvements… We never had a negative experience with them. A little over a year ago, after considering different options, we decided to make the switch to Shopify, looking for something more modern and manageable for day-to-day operations. Once again, we entrusted Línea Gráfica with the entire process, and as always, the experience was excellent. They handled the migration of products, clients, orders, URLs—everything—without losing search engine ranking or breaking anything. Furthermore, they delivered a store with an attractive and user-friendly design, both for us and our customers. After so many years and so many changes, I can say that what I value most about working with them is the peace of mind that comes from knowing I'm in good hands. They have always been fast, attentive, and highly professional. For me, they are more than just a supplier; they are now part of the team. If you are looking for a reliable company to create or improve your online store, I can't recommend them enough.

With this company, I learned three very valuable things that have served me well throughout my professional career. First, "Platinum," "Gold," or similar certifications guarantee nothing. Second, the salespeople don't reflect the reality of the company. And third, no one will ever want to help you, even if they try to make you believe otherwise; they're just working. My odyssey with this company began with great enthusiasm, naiveté, and a PrestaShop store. It was a wonderful project, promised to take "100 hours" and three months, where everything would be perfect and I'd have support every step of the way—nothing could have been further from the truth. The first step was the design, which already took about three months and almost the initial 100 hours. It was quite slow and expensive, but that was just the beginning. After finishing the design and with the project only half-finished, they put me in the "queue" to start production, something that was never discussed. I spent about four months in that queue, and after countless calls, emails, desperation, and stress, I finally managed to get my "on hold" project going again. This then dragged on for another four months, and I watched as the hours literally vanished like air. I had to recharge my time several times, of course, but there was no going back. Finally, after almost a year and around €14,000, the day arrived to launch the store. I still had some hope, but it didn't last long... The store launched with terrible performance and numerous bugs, but that was okay, everything could be fixed with more time packages, of course. It wasn't their fault the website was poorly made! So I had to keep paying if I wanted it to work properly. Luckily, the time came to say goodbye to the worst company I've ever encountered in my years of entrepreneurship. After a lost year and €14,000 thrown away, I had to find someone to fix this mess. Unfortunately, it wasn't easy, so after recovering, I paid another company another