Xicra

Carmen, you leave me no choice but to keep providing evidence of how unprofessional you are. You'll have to prove everything you're saying in court. Luckily, I have every single one of your emails. I sent you one personally yesterday before writing the review, and of course, you were on vacation, as always? Or a long weekend? If you had invested half the time you're spending today answering the review in my business, perhaps we'd be talking about something else entirely. Because the time you dedicate to your company is spent on invoices and quotes; that's what I think your job is... otherwise, you do "nothing." The only reason I feel bad is for Gemma, who is an excellent person. I completely excuse her, since she's an employee, and if you don't pay more, it's normal that they don't work harder. Now, I'll give you the same details as in the email and continue responding to all your lies. 1. All available corporate materials created in digital format were not provided from the beginning. As a client, I have the right to access the sessions and final files I paid for without having to download them from the internet. After much discussion, we managed to get you to send the brand identity and the latest sessions, but not the session you work with on a USB drive. The photographer, who does have cloud storage, had to send it to us. 2. A vectorized corporate identity was not used. JPG and PNG image files were used, without the vector corporate identity and without the different versions, such as the blank version. This was all due to not requesting it correctly from the printer (as stated in the emails). After requesting the correct vector files, they were sent to the new agency that same day. 3. The campaigns were not being run using the professional campaign tool, but rather ads using a basic tool like anyone else could. 4. The campaigns were not being segmented to reach the target audience I requested. They were being sent to everyone within 10km of the restaurant,

We've been working with them for a year now, since we moved our hair salon, and we couldn't be happier with the results. They are very professional, attentive, and friendly. We work directly with Flor, who surprises us at every meeting with tons of new ideas and creations. She's always available for any questions or concerns we might have—she's wonderful. Thank you so much, ladies!

I contacted them after a minor setback with another agency, and Carmen immediately instilled confidence in her work ethic. As the months have passed, they've demonstrated their 100% commitment to my business, a project I'm incredibly passionate about. I've had my gym open for a year and a half, and they've helped me grow with exceptional professionalism in social media, which is so important to maintain an active presence these days. One of the things that truly sets them apart is that they come to the gym once a month to film us and offer numerous ideas for personal and mental well-being. I especially love Flor's work; I give her a 100 out of 10. She exceeds all expectations, anticipating my needs and providing invaluable insights into the personal training center. Thank you so much, Team XICRA!