Matiz Company Sac.

Excellent quality products and fantastic customer service. I highly recommend them!

Excellent signs and all their advertising materials are high quality, and the service is very friendly. The designs are professional. Highly recommended for all types of advertising.

Matiz's customer service generally receives positive reviews for its professional approach, although, like any growing company, it faces specific challenges: Strengths: Technical Knowledge: The staff is usually well-trained in the chemical and application properties of the brands they represent (such as CPP or American Colors). This builds trust in the B2B sector (companies and contractors). Colorimetry Tools: The use of technology for precise color matching is one of their cornerstones. Accurate mixing is essential for clients who need to touch up specific areas or maintain the corporate identity of their premises. Areas for Improvement (Patch Issues): Waiting Times: As a personalized and technical service, during peak hours, waiting times for paint matching or to receive assistance from an advisor can be lengthy. After-Sales Service: Some user comments in the sector suggest that, while the initial sales experience is excellent, handling claims or returns due to excess stock can be more bureaucratic than expected. 3. Digital Experience and Omnichannel In recent years, Matiz has made an effort to modernize its digital channel. However, the nature of its product (where the actual color may vary from what is displayed on screen) means that the in-store experience remains the preferred option. Online Catalog: It works well as a pre-shopping tool, allowing customers to arrive at the store with a clear understanding of the products. Chat Channels: Customer service via WhatsApp has become a fast way to obtain quotes, which is highly valued by construction workers and builders who need quick service without having to travel.