Cox Media Group Ohio

I’ve been reaching out since July of this year to get my subscription canceled because I haven’t received any print or digital copies of the news subscription. Yet have been charged every single month. I’ve called, I’ve gone through their website, I’ve emailed. Nothing. No one ever gets back to me so for a news company to have 0 communication skills is astounding to me.

Cox Media sold me a coupon book then continued charging my account for a year. I paid for a coupon book that I was told was a one-time fee of $9.99, I have been getting charged since. In December 2019, two people from the Dayton Daily News came to my door and offered me a coupon book. They specifically told me that it was a one-time fee of $9.99 for a coupon book that could be used through-out the year for 2020 so I bought it. However, I was never told I had been signed up for a "subscription" and that my account would be charged $9.99 every month. I am definitely not happy with money being taken out of my account without my knowledge. It has added up to a total of almost $110.00 now and I would like that back along with having my "subscription" cancelled. I desire a full refund of the $110.00, and access to my bank account to end.

I inadvertently signed up for a subscription for this company when I made a donation to the special olympics over a year ago. They gained my card information and I have tried cancelling COUNTLESS times, but I am STILL being billed every single month. I have called and asked calmly, gotten assertive, and even put a block from them on my bank account, but they are still taking $13 a month from my account! I haven’t ever received a single paper either! And I don’t want one. I want my money back. I’ve probably had $200 taken from me by this company and not received a single paper. They lie and tell you they will cancel your subscription on the phone, then the next month rolls around and the proceed to take your money again. If I could give 0 stars I would.