Internet Marketing LLC

Prior to the events below, Wodu rescued our conference website during February 2017, service which it provided with dedication and kindness. During the 2018 conference Wodu provided additional resources to see the conference through the peak traffic period. On January 23, 2019, two and a half weeks prior to our annual conference, we initiated a ticket requesting that Wodu prepare to accommodate our temporary needs as it had done previously. Details were provided regarding the days when we would need additional support, and what our usage was likely to be based on analytics from the 2018 conference. We updated to PHP 7 on Wodu's recommendation. Later on February 7, the day before the conference officially started, we began to experience higher traffic and outages. Wodu’s response was that our checkout pages weren’t caching properly, an explanation that puzzled us as those pages only received a total of 229 views, about 5.6% of all traffic on Thursday February 7th. With the site still shaking a bit and the real traffic surge due the next day we were understandably concerned. The conference’s first event went live at 10am on February 8th, 2019. Almost immediately the site was throwing errors. At 10:06am we updated the ticket asking for immediate help. When we did not hear back in thirty minutes (again, we had requested weeks ago that someone be ready to help us on the 8th) we filed a new high-priority ticket. There was no reply for an hour, so our owner Seabrooke Leckie replied to the thread and an attempt was made to reach the Wodu team via chat (answered only by a bot). Nearly two hours after the conference began (noon on February 8th) and we began reaching out for help we got a response from Wodu. Their response was unprofessional and uninformative. Customer Support does not define what is good or poor support, the customer does. The support we got was inadequate in relation to the scale of our issues and the lead time we had provided for preparing for an antic

This is the third time I have used Wodu, and they have been super responsive to my inquires and work requests. I would highly recommend them. They have helped secure some of the websites I oversee and have provided great support.

Sometimes fresh eyes on a problem makes all the difference in manageability. I was dubious about security and if the system would end up worse. Not the case. These folks helped me realize what was going on, implemented a basic fix I was able to apply to the other projects. I'm a satisfied customer.