C+A Global

The Ivation Queen inflatable bed has served me well in the US (110 volts) and in Spain (220 volts). With legs that raise the bed off the ground, and a fairly firm inflatable mattress, it's comfortable and guests always enjoy watching it automatically unfold and inflate and later deflate and fold up. It also fits in a neat case about the size of a big carry-on bag. Unfortunately the European one sprang a leak on the underside, but I have no complaints. Ivation's agent, Grace, understood the problem, was easy to work with, quickly determined it was completely covered by warranty and arranged to ship it directly to my home on an island. (The original supplier would ship only to the mainland). It arrived in less than a week. I highly recommend the bed and Ivation's service.

Sophia was my helper for customer service was great. I had called in November 7th to see if I could get a replacement wind gauge on my outside unit. It had stopped rotating. That person advised me to look for the parts dept to send an email about the parts. It never came as the first helper misspelled my email. Shopia caught this error and fixed it. Then she looked for the purchase order #. But wasn't found as it was a Birthday present-gift. It ended up she got approval to replace the outside unit from her supervisor. I told her it was one of my most favorite gifts. She was very present and went over the top for me. She's a keeper. Congratulations Logia HR. Great job Sophia Grant Edgecomb

I thought that I had an issue with my new turkey fryer and so I reached out to Hike Crew customer service and spoke to two very nice ladies there about my perceived issue. They both tried to help the best that they could and that was greatly appreciated! It turned out that after 3 days of back and forth with Grace, it turned out that the “issue” was simply because I didn’t do something correctly. Grace spent a lot of time dealing with me even though in the end the issue was completely my fault! Their customer service is really great! Thank you for all of your help, Grace!