MediaMarkt

It's the best and beautiful gallery

They don’t wanna help you out. We were in a line and we waited 1 hour and they they brought what we wanted to buy and then because they tried scamming us we told them that we didn’t agree and he went a put back the phone we wanted. And when we said we are gonna buy it he said there is none left.

Complaint Regarding Our Purchase Experience We would like to express our deep disappointment with the service we received at MediaMarkt in the Saint-Lambert Gallery in Liège. We came to the store to purchase a washing machine and a dryer. The model we chose was available on display. The salesperson confirmed that it was in stock, processed our order, and we paid 100% of the amount on the spot. We were assured that the delivery would take place the following day, between 8:00 and 22:00. We waited at home the entire day, but the delivery never arrived. We received no call, no message, and no update. Only after contacting customer support ourselves did we learn that the item was actually not in stock and that our refund would be issued within seven working days. What makes this situation even more unacceptable is that the same washing machine is still listed on your website as “in stock” with next-day delivery. This raises serious questions about the accuracy of your stock system and the reliability of the information provided to customers. We lost an entire day due to this misinformation, and we were left without any proactive communication from your team. This experience gives the impression of poor organisation and a lack of respect for customers’ time and trust. We request an official explanation for this inconsistency, as well as an apology for the inconvenience caused. We also expect measures to be taken to prevent such situations in the future.